cancellation and refund policy

Cancellation and refund policy

Thank you for shopping at NeoKeg.

Considering intimate use of the product, exercise device can not be returned.

If there is a manufacturing defect, only then you can return the device.

We suggest record a video when you open the box.

Before you return a product, please make sure that:

The product was purchased in the last 7 days.
The product is in its original packaging.

You have original purchase invoice with you.
Please contact us before you send the product:

By phone number: +919821523414

By writing mail:

Send the product with its original packing to:

Gyra healthcare and wellness LLP

H-1585, Basement, Chitraranjan Park,

South Delhi, Delhi-110019 India

Shipping charges:

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from company address.

Damaged items:

If you received a damaged product, please notify us immediately for assistance.

Contact us:

If you have any questions about our Cancellations and Refunds Policy, please contact us:

By phone number: +919821523414