Refund and Returns Policy
At Neokeg, customer satisfaction is important to us. Please read our refund, return, and exchange policies below before making a purchase.
1. Returns
Eligibility:
You can request a return within 7 days of delivery
Item must be unused, in its original condition, and in original packaging
2. Refunds
Approved Refunds:
Once we receive your return and inspect it, we’ll notify you of the status
If approved, the refund will be credited to your original payment method within 7–10 business days
Late or Missing Refunds:
First check your bank or credit card account
Contact your payment provider
Still no refund? Please contact us at neokeg@gmail.com
3. Damaged or Wrong Items
If you receive:
A damaged item
An incorrect product
Please contact us within 48 hours of receiving your order with clear photos and your order number. We’ll replace or refund it at no extra cost to you.
4. Cancellations
Orders can be cancelled only before they are shipped
Once shipped, the order cannot be cancelled but can be returned (if eligible)
5. Return Shipping
If the return is due to our error (damaged/wrong item), we’ll cover the return shipping cost
If you’re returning for other reasons (e.g. change of mind), you must pay the return shipping
6. Contact for Returns & Refunds
📧 Email: neokeg@gmail.com
📞 Phone: +91 9821523414